The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 26, 2021 6 min

Building a sales team in a high-growth environment

building a sales team (1)

Published Oct 25, 2021 1 min

Meet the Intercom team at Web Summit 2021

Intercom at Web Summit (1)

Published Oct 21, 2021 31 min

Jeff Toister on a guaranteed customer experience

Published Oct 20, 2021 4 min

Foundations to build on: Intercom’s principles for building product

R&DPrinciples

Published Oct 19, 2021 13 min

Customer engagement: 5 best practices and 6 examples of effective messages

Customer Engagement

Published Oct 18, 2021 7 min

What metrics are the most important for your product?

product metrics

Published Oct 13, 2021 6 min

How Intercom’s Data Infrastructure team met growing demand with solid principles

data-infrastructure-hero

Published Oct 13, 2021 22 min

Intercom’s Jane Honey on perfecting career paths for product management

Published Oct 12, 2021 14 min

How support leaders can empower their teams to satisfy, delight, and retain customers

Published Oct 7, 2021 9 min

Intercom tour: Meet the Sydney office