The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 9, 2021 15 min

The story behind the chirp: Intercom’s notification sound

Published Dec 8, 2021 7 min

Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design

interaction design

Published Dec 7, 2021 4 min

Announcing our new real-time dashboard: Monitor your most important metrics in one place

real-time reporting dashboard (1)

Published Dec 7, 2021 9 min

Ready to scale your customer service offering? Ask these 3 questions first

Scaling customer service ask these 3 questions

Published Dec 2, 2021 27 min

Intercom presents Engineer Chats

Published Dec 1, 2021 6 min

Set your sales team’s written communication apart with GEMS, our email coaching framework

Coaching emails sales teams (1)

Published Nov 29, 2021 4 min

Supercharge your learning with the 15-minute rule

Published Nov 25, 2021 30 min

CX author Dan Gingiss on turning customers into your own salesforce

Published Nov 24, 2021 7 min

Make better decisions faster: The 6 stages of quick, effective decision-making

quick, effective decision-making process (1)

Published Nov 23, 2021 3 min

Welcoming new senior leaders to Intercom

Intercom Executive Hires announcement – Cheree McAlpine, Sanj Bhayro, Fred Ball, and Anna Griffin