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Great service changes everything.

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Overview

Intercom is the only helpdesk with a natively integrated AI Agent, Fin.

26 articles

Getting Started

Everything you need to know to get started.

37 articles

Fin AI Agent

Using the most powerful Customer Agent in the market, ready to resolve your most complex queries on all your channels.

160 articles

Channels

Enabling the channels you use to communicate with customers, all from the Inbox.

96 articles

Inbox

Boosting productivity with a workspace that connects your inbox, tickets, and help center.

114 articles

Workflows

Automating repetitive tasks for customers and teammates with our no-code visual builder.

69 articles

Knowledge

Managing all of your support content to empower your customers, AI agent, and teammates.

54 articles

Reports

Monitoring, analyzing and optimizing your support operation with real-time performance data.

49 articles

Outbound

Onboarding, educating, and notifying your customers with in-context, automated messages.

138 articles

Contacts

Tracking your customers in Intercom for better relationships.

45 articles

Apps & Integrations

Integrating apps with your workspace, and building your own custom apps.

69 articles

Mobile SDKs

Installing and using Intercom in your mobile app.

16 articles

Community

FAQs from our community forum.

19 articles

Academy

Using the Academy to level up and learn new skills.

2 articles

Security & Privacy

How Fin keeps your data secure, complies with global regulations, and helps you manage your own workspace security.

47 articles

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