Operator is included with your Pro add-on — there's no separate add-on to purchase. Every Pro workspace gets 2,000 free Operator credits per month as part of the plan. If you use more than your monthly inclusion, additional usage is charged at $0.01 per credit on a pay-as-you-go basis.

Credits are units Fin uses to measure and pay for Operator usage across your workspace. Everything Operator does — analyzing your support data, debugging and testing Fin, authoring and editing procedures, and improving your content and guidance — consumes credits. The number of credits an action consumes reflects the work involved, so heavier actions use more.

The number of credits a chat or action uses reflects the work Operator does: a quick question uses very little, while building or testing a procedure uses a lot more. An action costs the same number of credits for every customer, regardless of plan.

The table below shows example Operator prompts and their median credit cost. Credit consumption reflects task complexity — simple lookups use fewer credits, while building or testing a procedure uses significantly more.

Early access customers receive an additional 30 days of free Operator access from the general availability date (August 6th). After September 6th, you'll need an active Pro add-on to continue using Operator. To keep your access, add Pro via Settings > Subscription > Billing before the grace period ends.

No setup required. Once your Pro add-on is active, Operator is enabled by default for all teammates. Go to Operator in the navigation menu to start your conversation thread.

By default, Operator stops when your workspace hits 2,000 credits — overages don't apply automatically. To keep using Operator past your monthly inclusion, you need to opt in: go to Settings > Subscription > Usage, click Set usage alerts and limits, open the Credits tab, then increase or remove your limit and click Save. Any usage above 2,000 credits is charged at $0.01 per credit and appears as a separate line item on your bill.

These are two different issues — here's how to tell them apart.

A rate limit means too many requests were sent too quickly. It's a temporary limit, usually shown as 429 Too Many Requests. It clears automatically — just wait a moment and try again.

Running out of credits means you've used your full credit allowance or hit your spending cap. It's a billing issue, not a speed one. To resolve it, you'll need to add credits, raise your limit, or wait for your next billing period.

Yes. Go to Settings > Subscription > Usage > Credits, choose Set usage alerts and limits, enable Limit, enter your maximum credit amount, and save. Operator stops immediately when that limit is reached — even if credits remain.

Because 1 credit costs $0.01, a limit of 10,000 credits equals a maximum of $100 in additional usage.

Tip: Your default limit is set to your included credits. Only raise or remove it if you want to allow pay-as-you-go usage beyond your plan.

You can't purchase credits upfront. Once your 2,000 monthly free credits are used, additional usage is charged on a pay-as-you-go basis at $0.01 per credit. Credits reset at the start of each new billing cycle and don't carry over.

Credits reset at the start of each billing period and don't carry over. If you're on a monthly, quarterly, or annual plan, the reset matches your subscription cycle. If you're on a contracted plan, check Settings > Subscription > Billing for your exact reset date and credit allocation.

Your Pro add-on includes 2,000 free Operator credits each month. If you use more than your monthly inclusion, the additional usage appears as a separate line item on your bill at $0.01 per credit.

No. Operator is included with every Pro add-on, but access is credit-based — not unlimited. Your plan comes with 2,000 free Operator credits per month. By default, Operator stops when your workspace hits 2,000 credits. To keep using Operator past your monthly inclusion, you need to explicitly opt in to pay-as-you-go. Any usage above 2,000 credits is charged at $0.01 per credit.

Early Stage plan customers get 2,000 free Operator credits per month, the same as other self-serve plans. Usage above this is charged on a pay-as-you-go basis at $0.01 per credit.

Yes. The Operator MCP consumes credits in the same way as using Operator directly in the product. Every action taken via the Operator MCP draws from your workspace's Operator credit allocation. Your workspace and teammate usage limits apply as normal.

You authenticate with your own teammate credentials via OAuth, the same as logging in to your Intercom workspace and using Operator directly. Everything is scoped the same way as your regular Operator session, including your permissions, teammate limits, and workspace access.